Privacy policy

This Privacy Policy only applies to this website: automatically collect information about how you use this website and what device or devices you use to do so through the use of cookies. We automatically record website usage information including your IP address, browser type, operating system, and device type used to access the website. This information does not identify you personally, and we do not use this information to track or record information about individuals.

How we use the information we collect

We use the data collected through this website for a variety of purposes, including to better understand how people use the website and to improve the effectiveness of the website. We do not share this information with third parties.

Data storage and retention

Data we collect through this website is processed and stored in the UK. We take steps to ensure that data is processed according to this Policy and to the requirements of applicable law.

We do not transfer personal data from the European Economic Area to other countries; we use appropriate legal mechanisms to help ensure all applicable laws, rights and regulations continue to protect your data.

We keep any information we collect through this website for as long as we need it for business or legal purposes. After that, we destroy it.

Security of your data

We’ve established electronic and administrative safeguards designed to make the information we collect from this website secure. However, no transmission or electronic storage of information is guaranteed to be 100% secure. We therefore urge you to always use caution when transmitting information over the Internet.

Links to other websites

This website contain links to other websites and servers that are not controlled by Luminous. This Policy does not apply to the privacy practices or the content of such linked sites. When you link to another site, you are subject to the privacy policy of the new site.

Changes in ownership or to the Policy

Information collected through this website may be shared and transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy, or receivership in which customer and user records would be transferred to another entity as a result of such a proceeding.

We may update this Policy as necessary to reflect changes we make and to satisfy legal requirements. Updates to this Policy will be posted to this website. We’ll post a prominent notice of material changes on this website.

Do Not Track notice

We don’t currently respond to Do Not Track and similar signals. Please go to All About Do Not Track for more information.

Any customer who wishes to request further information about our compliance with these requirements, or who has questions or concerns about our privacy practices and policies, can email us at

Use of cookies

We use cookies on our website. Please find our cookie policy here.

Contact us

Need to update your information? We’re happy to help you review and correct the information we have. For more information, or for help with other questions, you can:

Email us at

Write to us at
Data controller
Second Floor
35 Great Sutton Street

T: 020 7101 1677

For other enquiries, customer service contact numbers can be found at

Contact us

  • 020 7101 1677
  • justin.boucher@​

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