Freelance Senior Client Manager – Reporting Projects

Role Summary

As Senior Client Manager, you’ll have a strong understanding of the reporting landscape and stakeholder needs, alongside the ability to manage large-scale print and digital deliverables from concept through to artwork and publication.

Although the role is at SCM level, we’re open to conversations with hands-on, delivery-focused candidates at Client Director or Client Manager level as well.

Key Responsibilities

• Manage the full lifecycle of annual and sustainability reports – from kick-off and content planning through design, proofing, and delivery.
• Coordinate with strategy, design, copywriting, and production teams to ensure creative and technical excellence.
• Oversee schedules and budgets, tracking amends and approvals through multiple proof stages.
• Prepare for and lead client meetings, ensuring decisions are documented and actions are followed through.
• Act as the main client liaison – managing expectations, leading meetings, advising on process and best practice, and providing clear progress updates.
• Maintain accurate project documentation: estimates, timing plans,invoices, and profitability tracking.
• Keep up to date on all deliverables and manage out-of-scope work.
• Book studio time and purchase / manage external resources as needed.
• Support and mentor junior account managers or executives across concurrent projects.

What We’re Looking For

• A positive, can-do attitude with strong organisational and project management skills.
• Ability to stay calm under pressure, multitask, and think logically toanticipate and solve problems.
• Ideally 5+ years’ client management experience, ideally within a reporting or corporate communications agency.
• Proven track record managing annual reports, sustainability/ESG reports, or integrated communications projects.
• Strong understanding of print/digital production processes.
• Meticulous attention to detail.
• Proficient in Outlook, Microsoft Office, Adobe Acrobat.
• Familiarity with CrtlPrint, Workiva and Paprika is a plus.

Illuminating Possibility and Living Our Values

At Luminous, what we do matters. It has meaning and makes a difference. We balance expertise with ambition to try new things and make every opportunity count.

Our culture is a conscious choice. We are inspired by our purpose to illuminate possibility, and guided by our values to lead with insight, create positive impact, build teams, remove barriers, and be kind.

We hire bright people with positive attitudes and nurture their abilities. We are proud of our individual strengths, collective expertise, and what we achieve together.

We embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. We truly believe the more inclusive we are, the better we are.